Shipping & Returns Policy

Effective Date: 14 July 2025

At 4Baby Care, we strive to provide fast, reliable shipping and a hassle-free return experience for all our customers. Please review the policy below before placing your order.

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📦 Shipping Policy

1. Order Processing Time

• Orders are processed within 1–2 business days (excluding weekends and holidays) after payment confirmation.

• A shipping confirmation email with tracking information will be sent once your order is dispatched.

2. Shipping Locations

• We ship both within the UK and internationally to most countries.

• If your country is not listed at checkout, please contact us at support@4babycare.com for assistance.

3. Shipping Rates

• Shipping costs are calculated at checkout based on your location, order weight, and chosen shipping method.

• Free shipping may be available for selected items or promotional campaigns.

4. Estimated Delivery Times

Please note: Delivery times are estimates and may vary due to customs processing, carrier delays, or unforeseen events.

5. Duties & Taxes

• International orders may be subject to import duties, taxes, or customs fees imposed by the destination country.

• These charges are the responsibility of the customer and are not included in our product or shipping prices.

6. Delayed or Lost Shipments

• If your order hasn't arrived within the estimated timeframe, please check your tracking link and contact your local delivery provider.

• For UK orders, please allow up to 7 business days after dispatch before reporting a delay.

• For international orders, allow up to 21 business days before filing a claim.

• If your package is confirmed lost after investigation, we will issue a full refund or ship a replacement at no extra cost to you.

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🔁 Returns & Exchanges

1. Return Period

We accept returns within 14 days from the date of delivery.
Returned items must be:

• Unused

• Undamaged

• In their original, unopened packaging

2. How to Request a Return

To request a return, please email us at:
📧 orders@4babycare.com
Include your order number and the reason for the return.

Once your return is approved, we will provide you with detailed return instructions.

3. Who Pays for Return Shipping?

• If the item is faulty, incorrect, or arrived damaged, we will cover the full cost of return shipping.

• If the return is due to other reasons (e.g., change of mind, wrong size), the customer is responsible for return shipping costs.

4. Refund Processing Time

Once we receive and inspect the returned item, we will issue a refund to your original payment method within 5 to 7 business days.

Please note:

• Original shipping fees (if applicable) are non-refundable.

• The time it takes for the refund to appear in your account may vary depending on your payment provider or bank.

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🇪🇺 Right of Withdrawal (EU Customers)

If you are located in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise this right:

• Contact us at support@4babycare.com before the 14-day period ends.

• The item must be unused and returned in its original condition and packaging.

• Return shipping is the customer's responsibility unless the item is faulty.

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🚫 Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable unless they are defective:

• Breast pumps

• Bottles and feeding accessories

• Pacifiers and teething toys

• Opened diapers or skincare products

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📍 Contact Us

If you have any questions regarding shipping or returns, please reach out to our support team:
📧 support@4babycare.com
📍 Jessica Global LTD, 71-75 Shelton Street, London, WC2H 9JQ, UK

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